FAQs

Many of our members have been with us for more than 20 years. These members would therefore always receive preference when requesting help at any time. A smaller prepayment is also expected from long term members. In an emergency we will, of course make every effort to assist you as quickly as possible but our Sister on call after hours and over weekends is only available to members of Fish Hoek Home Nursing. This is why you are paying your subscription fee: to be sure that there is someone available 24-hours a day who could help you if you are in need. Our Sister on call will take emergency calls from non-members but cannot undertake to provide care until the following day or a Monday should this be over the weekend. If you leave you number with the Call Sister our office will follow up your call as soon as possible when the office is open again.

Many of our members make use of our services in the cottages in retirement village because only a limited amount of help is available to persons who are not cared for in frail care. Our agency offers a viable alternative to frail care and many clients are able to remain in their homes or cottages without ever needing to go to frail care.

Cape Medical Response is an emergency response unit and our agency works very closely with them. Many members resigned from Fish Hoek Home Nursing when CMR started, only to rejoin again later. CMR has an excellent response time and all the equipment to deal with emergencies. If you should therefore be experiencing severe chest pain, cannot breathe for some reason, are bleeding profusely or have fallen and possibly broken a bone, then it is best to call CMR. However, once they have supplied emergency treatment they will leave and it is at this time that you may very well need Fish Hoek Home Nursing to provide you with ongoing care or to assist you when you get home from hospital.

Our Nursing Manager in the office and our Field Sister will deal with any complaints you may have as a matter of urgency and the matter will be speedily resolved.

Every effort is made to match the patient with a particular home carer who will be able to meet your needs. Where the match is not compatible, the Duty Sister must be informed immediately and she will makes the necessary changes as soon as it is possible to do so.

Our Call Sister or Field Sister will bring the home carer to your home on the day of the first shift, thereafter, home carers are required to get to and from their place of work themselves. There are some exceptions however i.e. where the client’s home is situated far from any public transport, the family will be requested to assist with transport where necessary.

No money is to change hands between client and home carer. An account will be sent to you at the end of each month.

It is not necessary to provide meals for our carers but we do request patients to allow the carer to have a sandwich and a cup of tea or coffee during her shift. Carers are instructed to bring their own meal with them when working a long shift.

Our home carers are not chars, but will certainly help you with all light housekeeping required to care for the patient.

Our home carers will assist with all activities of daily living. For bath, shower or bedbath, attention to pressure parts where necessary, care to hair, nails and oral hygiene, monitoring of intake and output, preparation of light meals, assistance with feeding, giving out and recording of medicines, taking patients for walks if possible, rinsing off soiled linen and clothes prior to them being put in the washing machine, tidying of the patient’s room, cleaning of bathroom, kitchen and toilet.

Clients qualify for a 10-percent discount if annual fees are paid in advance in a single payment. Payment can be made by stop order each month, or by monthly cash payments. Some clients prefer to pay in 6 monthly instalments.

Payments can also be made by direct bank transfer to our bank account. Please contact us for details.

There are certain procedures to follow. Please contact the office for further information.

New clients pay R150.00 to join as members and a subscription fee of R40.00 a month. Married couples pay R250.00 to join and R60.00 per couple per month.

All that is required initially is payment of the joining fee and subs for the first month if you are simply joining up with the service. When you require care a pre-payment will be requested for the first two weeks of shifts booked. Thereafter you will be billed for the number of hours the carer has been with you and an account will be sent to you at the end of each month.

To join as a member, please get in touch with us on our contact page or email us at enquiries@fhhomenursing.co.za so we can set up your account.

Once clients join our organization there is a Sister on call 24 hours a day who will respond to an emergency call at any time of the day or night.

Besides visiting, our Sister in conjunction with the Duty Office will make arrangements to provide a home carer to assist you for both emergency and ongoing care as required.

Our Field Sister will visit on a regular basis to supervise your home carer.

Our Field Sister will also do any dressings or nursing procedures required in the comfort and privacy of your home.

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